Introduction

Balanced Health NP (“we,” “us,” or “our”), operated by Melissa Tomon, CRNP, is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at balancedhealthnp.com or use our telehealth services.

HIPAA Notice

As a healthcare provider, Balanced Health NP is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) — including medical records, health history, test results, and treatment plans — is handled in accordance with HIPAA regulations.

• We use and disclose your PHI only for treatment, payment, and healthcare operations unless you provide written authorization
• You have the right to request access to, amendments of, and an accounting of disclosures of your PHI
• You have the right to request restrictions on how your PHI is used or disclosed
• We maintain physical, technical, and administrative safeguards to protect your PHI
• A full Notice of Privacy Practices is provided to all patients upon intake

Information We Collect

Information You Provide

• Patient intake information: name, date of birth, address, phone number, email, health history, insurance information, and payment details
• Appointment scheduling information through our scheduling platform (OptiMantra)
• Contact form submissions: name, email, and message content
• Email correspondence

Information Collected Automatically

• Website analytics: pages visited, time on site, referring URLs, browser type, device information, and IP address
• Cookies and similar technologies (see Cookies section below)

How We Use Your Information

• To provide and manage your healthcare services
• To schedule and conduct telehealth appointments
• To process payments and billing
• To communicate with you about your care, appointments, and follow-ups
• To improve our website and services
• To comply with legal and regulatory obligations

Telehealth Consent & Data

Our telehealth services are conducted via secure, HIPAA-compliant video platforms. By using our telehealth services, you acknowledge that:

• Telehealth visits are conducted over encrypted video connections
• While we use industry-standard security measures, no electronic transmission is 100% secure
• You are responsible for ensuring your own environment is private during telehealth visits
• Telehealth visit records are maintained in your medical record with the same protections as in-person visit records

Cookies & Tracking

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve site performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect site functionality but will not impact your ability to receive care.

Third-Party Services

We use the following third-party services that may collect or process data:

• OptiMantra — patient scheduling and practice management (HIPAA-compliant)
• Telehealth video platform — secure video conferencing for appointments
• Payment processors — for secure payment handling
• Website hosting and analytics — for site performance and traffic analysis
• Specialty laboratory services — for ordered diagnostic testing

We require all third-party service providers who handle PHI to maintain appropriate safeguards and sign Business Associate Agreements as required by HIPAA.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure, access-controlled electronic health records
• Regular security assessments
• Staff training on privacy and security practices

Your Rights

You have the right to:

• Access and receive copies of your health information
• Request corrections to your health records
• Request restrictions on how your information is used
• Receive confidential communications
• File a complaint if you believe your privacy rights have been violated

Children’s Privacy

We provide pediatric functional medicine services. Health information for minor patients is managed in accordance with HIPAA and applicable state laws. Parents or legal guardians provide consent and manage their children’s health information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your health information, contact us at:

Balanced Health NP
Melissa Tomon, CRNP
Email: balancedhealthnp@gmail.com